Trustly is hiring a
Sr Customer Success Manager, Remote - United States

Summary

The job description is for a Senior Customer Success Manager at Trustly North America's Customer Success team. The role involves managing deep relationships with gaming merchants to drive more revenue and reduce costs. The position requires 10+ years of experience in Customer Success, Relationship Management, Sales/Business Development, Integrations, Management Consulting or related focus with Enterprise (F500) clients.

Requirements

• 10+ years of successful experience in Customer Success, Relationship Management, Sales/Business Development, Integrations, Management Consulting or related focus with Enterprise (F500) clients
• Experience managing enterprise accounts with penetration into multiple customer functions
• Comfort level and some familiarity and excitement surrounding the emerging digital Gaming space with the proven ability to understand the industry and deliver value
• Successfully manage multiple client interactions, while educating and influencing decisions, at all levels with high quality and grace under pressure
• Experience with complex technologies; Payments/Fintech experience is required
• Ability to leverage your business acumen to assess client needs and drive outcomes
• Extremely data-driven; ability to understand data sets and leverage this data to drive customer outcomes and adoption
• Excellent collaborator with the skills needed to engage across multiple teams (Product, Engineering, Marketing, Sales, Risk, Support) and multiple geographies to drive the outcomes needed to ensure success
• Executive presence and communication skills
• Strong closing, negotiation, and presentation skills
• Intellectual curiosity, an analytical mindset, and accompanying skills with MS Excel, Access, Powerpoint, and Google Suite to generate deliverables
• Driven to improve existing tools and processes and solve problems that require executive-level thinking
• Proven ability to deliver results under pressure in a fast-paced, dynamic, and rapidly changing startup environment
• Experience with data and analytics platforms such as Tableau, QuickSight, SQL, and building advanced models in MS Excel

Benefits

• Flexible paid time off & generous PTO accrual plans
• Comprehensive medical, dental, vision, and other insurances
• Flexible spending accounts for medical and dependent care
• Home office set-up allowance
• Internet stipend
• Retirement plan match for 401k and RRSP
• Gender-neutral paid parental leave, and more!