Lone Wolf Technologies is hiring a
Sr Director

Summary

Join our technology company as the Senior Director of Engagement, where you will shape customer engagement strategies, lead a team, and drive initiatives to improve customer satisfaction and build advocacy. This role requires expertise in customer experience, product adoption, and retention strategies.

Responsibilities

• Formulate and execute a robust strategy for engaging customers that aligns with the company’s vision and objectives
• Evaluate the customer journey to discover ways to boost engagement at every stage
• Craft and implement strategic communication plans to actively engage customers and nurture long-term relationships
• Develop and roll out customer success initiatives aimed at promoting product adoption, satisfaction, and retention
• Design methods for collecting valuable customer feedback to inform product development, marketing, and the overall customer experience
• Work closely with product management, sales, marketing, and customer support to align engagement initiatives with broader business goals
• Manage and guide a team of customer engagement experts
• Lead customer advocacy efforts to build a base of satisfied, loyal customers
• Define and track key performance metrics related to customer engagement and satisfaction
• Stay updated on emerging trends, technologies, and best practices in customer engagement within the sector