Lone Wolf Technologies is hiring a
Sr Director
Lone Wolf Technologies
π΅ ~$110k-$180k
πRemote - Canada
Please let Lone Wolf Technologies know you found this job on JobsCollider. Thanks! π
Summary
Join our technology company as the Senior Director of Engagement, where you will shape customer engagement strategies, lead a team, and drive initiatives to improve customer satisfaction and build advocacy. This role requires expertise in customer experience, product adoption, and retention strategies.
Responsibilities
- Formulate and execute a robust strategy for engaging customers that aligns with the companyβs vision and objectives
- Evaluate the customer journey to discover ways to boost engagement at every stage
- Craft and implement strategic communication plans to actively engage customers and nurture long-term relationships
- Develop and roll out customer success initiatives aimed at promoting product adoption, satisfaction, and retention
- Design methods for collecting valuable customer feedback to inform product development, marketing, and the overall customer experience
- Work closely with product management, sales, marketing, and customer support to align engagement initiatives with broader business goals
- Manage and guide a team of customer engagement experts
- Lead customer advocacy efforts to build a base of satisfied, loyal customers
- Define and track key performance metrics related to customer engagement and satisfaction
- Stay updated on emerging trends, technologies, and best practices in customer engagement within the sector
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Please let Lone Wolf Technologies know you found this job on JobsCollider. Thanks! π