Kindbody is hiring a
Sr. Manager, Member Services in Worldwide

Summary

Kindbody is a leading fertility clinic network and benefits provider for employers offering reproductive care services. The company has been recognized by various organizations for its innovative approach to delivering fertility care. In this role, the Senior Manager will oversee daily activities within Member Benefits Services and Call Center operations, provide supervision to the management team, and collaborate with other teams to ensure patient satisfaction. The ideal candidate should have experience in healthcare and call center environments, be proficient with CRM platforms and Microsoft Office, and possess strong analytical skills.

Requirements

• 5 + years healthcare, member and customer service call center environments
• Proficient with CRM platforms, Microsoft Office and Google Docs

Responsibilities

• Ensuring service levels and quality standards are met
• Working closely with leadership to develop and optimize strategy in an ever-changing environment
• Collects data on member inquiries and conducts analysis to identify trends and solutions

Benefits

• Paid vacation and sick time
• Medical, dental and vision insurance
• Company-paid life insurance
• Short Term + Long Term Disability options
• Paid Parental Leave (up to 12 weeks fully paid dependent on years of service)
• 401k plans
• Monthly guided meditation and two free cycles of IVF/IUI or egg freezing and free egg storage for as long as you are employed