Gympass is hiring a
Sr. Manager of Customer Advocacy

Summary

The job is for a Sr. Manager of Customer Advocacy on the Communications team at Gympass, based in São Paulo. The role involves building and managing a global customer advocacy program, engaging with customers as advocates of the Gympass brand, and creating multimedia content to showcase their stories.

Requirements

• Solid career track in marketing, communications or customer advocacy experience (wellness/fitness experience is not necessary, but a plus)
• Ability to develop and execute strategic customer advocacy plans aligned with business objectives
• Proven ability to build strong relationships with customers, internal teams, and external partners
• Familiar with creating high-performing assets for sales and marketing teams
• Excellent writing, editing, and proofreading skills with a keen eye for detail
• Proven ability to manage and successfully balance multiple, competing priorities simultaneously with autonomy in a fast-paced, ambiguous, complex, and dynamic environment
• Ability to articulate complex concepts clearly and concisely
• Passionate about promoting health and wellness to change behaviors for the better
• Fluent in Portuguese and English

Responsibilities

• Build a global strategy, programs, and processes to deploy customer advocacy at scale
• Identify and gather customer success stories that focus on the positive impact Gympass has on our customers
• Oversee the creation of multimedia content, including written articles, videos, testimonials, and visuals, to bring these stories to life
• Collaborate closely with sales and marketing teams to ensure that business impact stories are seamlessly integrated into campaigns, sales collateral, and marketing materials
• Foster relationships with HR leaders and business executives within our customer base, leveraging their voices to drive organic growth, referrals, and advocacy for Gympass' business impact
• Ensure that business impact stories align with Gympass' brand values, messaging, and communication standards, specifically tailored to resonate with HR leaders and business executives

Preferred Qualifications

Wellness/fitness experience is not necessary, but a plus

Benefits

• Health, dental, and life insurance
• Flexible work: hybrid office/remote structure (can vary depending on the needs of the role and employee preferences)
• Flexible schedule
• Gympass: access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more
• Paid time off: vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday
• Paid parental leave: 100% paid parental leave of 6 weeks to all new parents, of both biological and adopted children, regardless of gender and parent's relationship with the co-parent, Also extended maternity leave under local legislation
• Career growth: outstanding opportunities for personal and career growth
• Culture: an exciting and supportive atmosphere with ambitious people from around the world!