Varsity Tutors, a Nerdy Company is hiring a
Sr. Manager, Operations
closedVarsity Tutors, a Nerdy Company
π΅ ~$145k-$217k
πRemote - United States
Summary
The job is for a Senior Manager, Operations at Varsity Tutors, a tech-driven learning platform. The role involves developing and optimizing company operations, managing teams, driving efficiencies, and making data-driven decisions to resolve complex operational challenges. The individual will also contribute to the growth of the company in domestic and international markets.
Requirements
- Completion of a 4-year bachelor's degree or equivalent experience
- 5+ years operations management with a history of organizing teams and completing high volume tasks
- 5+ years of experience in modeling unstructured and complex business problems with operational and financial elements as mathematical models
- Strong understanding of how to effectively leverage and manage third party BPO vendor relationships and partnerships
- Ability to analyze and draw meaningful insights from customer data, feedback, and performance metrics to make informed decisions
- Advanced skills with Excel or equivalent required (dashboards, v-lookups, pivot tables), SQL preferred
Responsibilities
- Work cross-functionally to facilitate the creation of best practices, improved processes, and better reporting for internal stakeholders and third party vendors
- Develop, document, test business metrics and insights to manage and optimize business results
- Lead a team of several front line managers, with indirect roll up of 60-90 front line employees
- Lead development and execution of initiatives and processes through cycles of data analytics, experiment, and rollout. Create timelines, budgets, requirements, and costs for projects and the implementations of business initiatives
- Optimizing operations processes through analytical frameworks and statistical models
- Communicate prioritization and resource allocation to management, co-workers, and cross-functional business owners
- Prepare and present performance results and project plans to executive leadership
Preferred Qualifications
Experience with Zendesk strongly preferred
Benefits
- Competitive salary, variable compensation, and equity (restricted stock units) in the company
- Healthcare Plans (Medical, Dental, Vision, Life)
- 401k Company Matching Plan
- Maternity, Paternal, and Adoption Leave
- Remote Position
- Flexible PTO
- Free Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes)
- Once-in-a-lifetime opportunity to help transform how the world learns!
- Fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture
This job is filled or no longer available
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