Varsity Tutors, a Nerdy Company is hiring a
Sr. Manager, Operations

Summary

The job is for a Senior Manager, Operations at Varsity Tutors, a tech-driven learning platform. The role involves developing and optimizing company operations, managing teams, driving efficiencies, and making data-driven decisions to resolve complex operational challenges. The individual will also contribute to the growth of the company in domestic and international markets.

Requirements

• Completion of a 4-year bachelor's degree or equivalent experience
• 5+ years operations management with a history of organizing teams and completing high volume tasks
• 5+ years of experience in modeling unstructured and complex business problems with operational and financial elements as mathematical models
• Strong understanding of how to effectively leverage and manage third party BPO vendor relationships and partnerships
• Ability to analyze and draw meaningful insights from customer data, feedback, and performance metrics to make informed decisions
• Advanced skills with Excel or equivalent required (dashboards, v-lookups, pivot tables), SQL preferred

Responsibilities

• Work cross-functionally to facilitate the creation of best practices, improved processes, and better reporting for internal stakeholders and third party vendors
• Develop, document, test business metrics and insights to manage and optimize business results
• Lead a team of several front line managers, with indirect roll up of 60-90 front line employees
• Lead development and execution of initiatives and processes through cycles of data analytics, experiment, and rollout. Create timelines, budgets, requirements, and costs for projects and the implementations of business initiatives
• Optimizing operations processes through analytical frameworks and statistical models
• Communicate prioritization and resource allocation to management, co-workers, and cross-functional business owners
• Prepare and present performance results and project plans to executive leadership

Preferred Qualifications

Experience with Zendesk strongly preferred

Benefits

• Competitive salary, variable compensation, and equity (restricted stock units) in the company
• Healthcare Plans (Medical, Dental, Vision, Life)
• 401k Company Matching Plan
• Maternity, Paternal, and Adoption Leave
• Remote Position
• Flexible PTO
• Free Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes)
• Once-in-a-lifetime opportunity to help transform how the world learns!
• Fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture