hims & hers is hiring a
Sr. Operations Analyst, Remote - Worldwide

Summary

The Sr. Operations Analyst, Marketplace Dynamics role at Hims & Hers Health, Inc. is a strategic data analysis position that sits at the intersection of Provider Marketplace and Customer Experience teams. The role involves analyzing data to ensure timely, high-quality healthcare and support, building strategies for staffing levels, monitoring workforce operations, and identifying trends and patterns that impact staffing and demand.

Requirements

• BS/BA or equivalent, with a focus in analytics, business, economics, or finance (preferred)
• 5+ years relevant experience in a strategic problem-solving role; prior experience in consulting, analytics, or healthcare operations in a fast-paced, high-growth, and rapidly changing environment, or similar
• Quantitative Analysis and Data Modeling: Advanced proficiency in quantitative analysis, data modeling, and forecasting using tools such as Looker, Excel/Google Sheets, and no-code/low-code automation tools
• SQL Proficiency: Extensive experience with SQL, including writing complex queries and extracting data from multiple tables to support data analysis and reporting needs
• Forecasting Expertise: Expert knowledge of forecasting methodologies, preferably in a high-growth DTC company or consumer marketplace, with the ability to anticipate and plan for future volume changes and staffing needs
• Business Acumen: Excellent written and verbal communication skills, with proven experience presenting complex data and insights to senior cross-functional stakeholders clearly and concisely

Responsibilities

• Consistently lead complex data analyses and forecasting using tools such as SQL, Looker, or Excel/Google Sheets, uncovering trends and patterns to provide valuable insights into the 'why' behind these trends
• Ensure a balanced marketplace by providing detailed data-driven strategies and actionable recommendations on staffing levels during seasonal variances and other fluctuations in volume
• Track and monitor overall workforce operations, including productivity, engagement, retention, and coverage to identify trends and patterns that impact staffing and demand
• Monitor business performance daily to identify and mitigate issues/opportunities that are highlighted in the data. Work cross-functionally with Product, Customer Support, and Medical Affairs to address those issues and opportunities
• Build for scale: Proactively identify, codify, and implement a core platform for data-driven decision-making related to marketplace balance and workforce experience

Benefits

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats