Strategic Account Manager

Summary

Join Kellermeyer Bergensons Services (KBS) as a Strategic Account Manager (SAM)! This remote role, based in the Phoenix area, involves 50% West Coast travel and focuses on managing key accounts. You will work closely with clients and internal teams to ensure service delivery, analyze KPIs, and develop action plans. The position requires experience in facilities services, specifically within the education sector, and strong account management skills. A competitive salary ($110-130K + incentives) and comprehensive benefits package are offered.

Requirements

• Understanding of operations account management processes
• Sales software, CRM/ERP (Salesforce etc.) and related technology
• Ability to identify and close sales opportunities
• Interpersonal and cross functional relationship building and engagement that result in positive collectively supported positive outcomes
• Available for 50% travel domestically
• Experience in the facilities services industry
• Must have supported accounts in the education vertical
• 3+ years of strategic, account management
• Proficiency with Excel
• Experience working with large, multimillion dollar, National accounts
• Bachelor's degree or equivalent business experience required

Responsibilities

• Act as senior point of contact with customers and establishes productive, professional relationships with key personnel in assigned customer accounts
• Responsible for managing the customer relationship and developing strategic plans to manage customer accounts(s)
• Works closely with customers to ensure the service delivery meets customer contracted requirements and ultimately established the confidence and trust that leads to overall customer satisfaction and retention
• Analyzes the key performance indicators (KPI’s) as defined by the customer and KBS to develop and/or implement action plans for areas that are sub-standard
• Grows current business through industrial engineering of clients’ scopes of work, cross-selling and up-selling other services
• Meet assigned sales quota and expectations for profitability for assigned accounts, independently or in partnership with the Sales team
• Monitor and assist with client billing and collection issues
• Conduct Quarterly Business Review (QBR) process with each assigned customer

Benefits

• Medical, dental, vision, prescription drugs
• Paid Time Off
• Paid Holidays
• Sick Time
• Life Insurance
• Supplemental Health Insurance (E.G., Accident)
• 401k plan with a match or Non-qualified Deferred Compensation Plan
• Pet Insurance
• Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics