Orijin is hiring a
Strategic Account Manager

Summary

The Strategic Account Manager will manage engagements and ensure client success across multiple tablet deployments for Orijin, a mission-driven Ed Tech company that provides tablets to correctional facilities. The role requires strong account management skills, understanding of educational programs, and the ability to work remotely with up to 20% travel.

Requirements

• Track record of strong outcomes working in account management within educational technology or a similar industry, servicing medium to large government customers
• Track record of meeting or exceeding annual goals and achieving high customer satisfaction
• Strong judgment, problem-solving skills, and excellent communication abilities
• Ability to manage multiple customers simultaneously with effective time management
• Understanding of educational programs and standards to effectively support and engage with clients
• Belief in Orijin’s mission to reduce recidivism and improve the life chances of incarcerated learners and returning citizens

Responsibilities

• Ensure a smooth transition from Support and Implementation to Strategic Account Management, accelerating tablet usage
• Develop and execute a data-driven customer success strategy to enhance tablet utilization and student programming hours
• Set up and lead regular customer check-in meetings to review goals, usage data, and action items, and provide ongoing training to client staff
• Collaborate with clients to identify training needs and ensure their staff is proficient with Orijin products
• Identify and address risk areas in collaboration with Sales to support renewals and upsells, and ensure customer satisfaction
• Work with the data team to deliver and interpret meaningful data, assisting clients in understanding and using this data to drive success. Provide actionable insights through monthly or quarterly reviews
• Coordinate with Sales, Product, Implementation, and Training teams to ensure a high-quality, integrated customer experience that supports renewal and expansion
• Provide quarterly data reports to client leadership, highlighting successes and areas for improvement

Benefits

• $75,000 - $85,000 a year
• Eligible for 5% yearly bonus
• Orijin offers competitive compensation commensurate with experience and a generous 100% employer-paid benefits package