Strategic Account Manager

Summary

Join Upside as a Strategic Account Manager and lead mid-market and enterprise grocery accounts. You will onboard retailers, improve account retention through education and data-driven insights, identify expansion opportunities, and proactively address potential churn. This role involves leading monthly account reviews, creating performance reports, and collaborating with internal teams. You will maintain strong client relationships at all levels, ensuring retailer value and business growth. The position is fully remote, offering a competitive salary and comprehensive benefits package.

Requirements

• 7+ years of client-facing experience including 4+ years of enterprise experience in technology
• Bachelor's degree
• Experience exceeding goals in retention and growth targets
• Experience public-speaking and the ability to speak to both formal and casual audiences
• Strong analytical skills that will translate analysis into relatable and compelling talking points and stories
• Project-management abilities, including timeline management, client communication, and report interpretation
• Creative problem solving skills with the ability to diagnose issues while coming up with an array of potential solutions to bring to retails

Responsibilities

• Work with our retailers through onboarding to long-term account management, promoting trust and belief throughout their partnership with Upside
• Improve retention of accounts through platform education, using customized decks and data in a relevant way to ensure client understanding and growth
• Identify and close expansion opportunities and long-term agreement conversions
• Predict and address concerns before they lead to churn risk
• Lead monthly account reviews with retailer partners, interpreting raw account data to build performance reports, case studies, and white papers
• Maintain account health at multiple levels across client businesses, including senior executives of mid-market and enterprise accounts
• Collaborate with internal Upside teams, including analytics, product, marketing, and operations, to provide a positive experience for our retailers

Preferred Qualifications

• Experience working with the grocery industry or a two-sided marketplace
• Ability to travel up to 20%

Benefits

• Medical, dental, and vision coverage starting on Day 1
• Equity (ISOs)
• 401(k) program
• Family planning programs + generous paid parental leave
• Physical fitness and wellness memberships
• Emotional and mental health support programs
• Unlimited PTO + 10 federal holidays + our annual, week-long Winter Break
• Flexible work environment + support for your home office setup
• Lunch reimbursement for in-office employees
• Employee Resource Groups
• Learning and Development opportunities
• Transparent culture
• Amazing mission!