Strategic Account Manager

Summary

Join Western Digital, a leader in data storage technology, and contribute to a brighter future. This role requires managing key accounts, driving revenue, and fostering strong customer relationships. You will collaborate across various departments, negotiate pricing, and manage the product lifecycle. Success demands strong communication, prioritization skills, and the ability to build trust. The ideal candidate possesses a Bachelor's degree, extensive sales experience, and a deep understanding of the storage industry.

Requirements

• Bachelor's Degree in Business or Related field
• 5-7+ years of related direct sales experience
• Understanding of storage product portfolio and roadmap; identify fit and alignment with customer(s)
• Understand market conditions and how they affect WD and the customer
• Understand the customer legal contracts and terms in place

Responsibilities

• Work cross-functionally between Technical Support, Field Application Engineering, Sales Operations, Pricing, Legal, and Product Marketing organizations to exceed customers’ expectation
• Must be able to establish credibility across all levels/roles of a customer; technical, business, quality, executive. Need to be seen as a valuable team member that can get things done; building trust through execution
• Leverage a strong understanding our customers’ priorities relative to our company goals; our product portfolio and market trends/insight
• Must be able to manage confidential information
• Manage and grow the relationship with strategic accounts - including contract manufacturers, distributors, and end customer
• Drive long and short-term customer revenue and shipment goals
• Carefully and strategically manage internal and external communication, striving for consistency and alignment to the customer and company goals
• Work with a high sense of urgency and the ability to prioritize activity and customer demands; being available, responsive, and timely to customer inquiries, requests for information, problem resolution, etc - even if after normal business hours
• Negotiate customer pricing, balancing customer and company goals
• Manage the product lifecycle by account: product portfolio and roadmap, product launch, qualifications and end of life
• Coordinate technology and business meetings on weekly, quarterly and annual schedules
• Manage meeting preparation, including pre-meeting documentation and meeting strategy: goals, participant roles, alignment
• Customer relationship mapping and engagement strategy

Benefits

• Paid vacation time
• Paid sick leave
• Medical/dental/vision insurance
• Life, accident and disability insurance
• Tax-advantaged flexible spending and health savings accounts
• Employee assistance program
• Other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
• Tuition reimbursement
• Transit
• The Applause Program
• Employee stock purchase plan
• The Western Digital Savings 401(k) Plan
• Short-Term Incentive (STI) Plan
• Annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents