Strategic Growth Partner

Summary

Join OneRail, a rapidly growing SaaS company in final mile logistics, as a Strategic Growth Partner on the Customer Growth & Experience team. This role focuses on fostering long-term growth and value creation for key enterprise clients by aligning their strategic goals with OneRail's capabilities. You will work closely with cross-functional teams, embed within customer operations, and serve as a trusted advisor. The ideal candidate is a proactive strategist with experience in customer success, supply chain logistics, and SaaS solutions. You will be responsible for relationship development, strategic alignment, data-driven optimization, and solution design and implementation. This position requires a Bachelor's degree and 5+ years of relevant experience.

Requirements

• Bachelor’s degree in Business, Supply Chain, or a related field
• 5+ years of experience in customer success, account management, or consulting in supply chain, logistics, or SaaS environments
• Demonstrated success in managing complex, high-value client relationships, with a proven ability to resolve customer issues and support long-term growth
• Exceptional interpersonal, communication, and presentation skills, with the ability to work collaboratively and strategically with all levels of an organization
• Strong analytical skills, with experience translating data into insights and actionable recommendations
• Proven experience developing and executing customized solutions based on client needs
• Flexibility and adaptability to operate within a dynamic, fast-paced environment

Responsibilities

• Cultivate and maintain deep, long-term partnerships with senior stakeholders across the customer’s organization, serving as the primary point of contact for strategic initiatives and a trusted advisor to leadership
• Act as a daily liaison embedded within the customer’s operations, attending meetings and being actively involved in strategic planning and decision-making
• Foster collaboration across multiple departments and business units to ensure holistic alignment with customer goals and OneRail’s value proposition
• Identify and map the intersection of customer goals and OneRail’s offerings, both current and future, to create and refine customer-centric solutions that drive efficiency and long-term growth
• Translate the customer’s strategic direction into actionable initiatives, prioritizing objectives based on impact, feasibility, and alignment with OneRail’s capabilities
• Understand the customer’s competitive landscape and leverage OneRail’s solutions to design programs that provide a competitive advantage, optimize last-mile logistics, and support transformative initiatives
• Track, analyze, and report on program performance, identifying key performance indicators (KPIs) to gauge success, monitor trends, and propose strategies for continuous improvement
• Develop actionable insights and recommendations that support the customer’s growth, operational efficiency, and return on investment with OneRail
• Regularly integrate customer feedback into product and service enhancements, ensuring OneRail’s solutions evolve in alignment with customer needs and market demands
• Lead the development and presentation of customized solutions, showcasing how OneRail’s offerings align with the customer’s strategic initiatives
• Act as a change agent for the customer’s transformation journey, helping them achieve competitive differentiation and operational excellence in last-mile logistics
• Collaborate with OneRail’s product, engineering, and operations teams to ensure seamless implementation of customer-centric solutions and consistent delivery on service promises

Preferred Qualifications

Previous experience in an embedded on-site role with direct customer engagement and support

Benefits

• Competitive base compensation
• Health and wellness Insurance with generous company contribution (medical, dental, vision)
• Company-paid life insurance, short-term and long-term disability
• 4% 401K match with immediate vesting of Company match
• Continuing Education Opportunities
• Flexible/Open (Uncapped) Paid Time Off (PTO) Policy for Salaried Team Members*
• Competitive Paid Time Off (PTO) Policy for Hourly Team Members*
• Generous Company-paid Holidays