Strategic Initiatives, Senior Manager

Summary

Join ServiceNow as a Strategic Initiatives Senior Manager and play a key role in shaping the company's global go-to-market strategy. You will drive high-impact strategic initiatives, work cross-functionally with senior leaders, and provide strategic insights to the President of Global Customer and Field Operations. This role requires strong analytical and problem-solving skills, excellent communication, and exceptional project management abilities. The ideal candidate will have experience in the software industry, supporting senior executives, and working in a matrixed environment. This position offers an incredible opportunity for career growth within the technology industry and serves as a springboard to functional roles within the GTM organization. The role involves collaborating with various teams, including GTM, Operations, Marketing, and Product teams, to execute strategic initiatives and drive growth and operational excellence.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 8+ years of experience in the software industry; 5+ years of Consulting, Strategy, Finance, or Sales experience, preferably related to Technology / SaaS industry
• Proven track record of supporting senior executives in a fast-paced, dynamic environment. Experience crafting and designing presentations for executives
• Strong analytical and problem-solving skills with the ability to interpret complex data and provide actionable insights in structured formats
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
• Exceptional project management skills. Ability to independently structure and manage multiple projects simultaneously and drive strong work-back plans
• Experience working in a matrixed environment; strong cross-functional collaboration skills and ability to lead coordination across stakeholders
• Ability to manage through ambiguity – must be a self-starter with an innate ability to think outside of the box
• High energy, disciplined execution and prioritization skills, and willingness to do whatever it takes to deliver results
• Bachelors degree in Business Administration, Marketing, or a related field (MBA preferred)

Responsibilities

• Represent the President’s office and partner cross-functionally, incl. extended GTM, Operations, Marketing, Product Marketing, Product teams, etc. to incubate and drive execution of high-visibility strategic initiatives
• Drive best-in-class end-to-end management for such initiatives that drive growth and operational excellence for the company
• Build consensus with cross-functional collaborators, including proper hand off to relevant stakeholders for execution of initiatives over long-term
• Develop strategic insights and high-impact analyses for the President of Global Customer and Field Operations and his executive leadership team on a range of priority topics such as GTM execution, market positioning, and business performance
• Ensure consistency and clarity of executive strategy and narrative across different executive touchpoints, adapting to evolving business priorities and leadership needs
• Develop structured executive level compelling recommendations, communicated in high-quality output

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs