Strategic Operations Lead

Summary

Join Mercury, a financial technology company, as a Strategic Operations Lead and play a pivotal role in driving strategic execution across the company. Lead the CORs process, ensuring teams stay focused on key objectives, resolve cross-functional challenges, and achieve ambitious goals. You will use data and writing to create clarity on strategy and attainment, setting up regular communications and health metrics. This highly cross-functional role involves tackling diverse problems to help Mercury reach its ambitious goals. You will lead or manage cross-functional projects critical to attaining company goals. The ideal candidate possesses strong analytical, communication, and problem-solving skills, with experience in strategy consulting, business operations, or a comparable role in high-growth tech companies.

Requirements

• You have a knack for creating simple processes and tooling that drive business outcomes
• You are excellent at finding the line between chaos and bureaucracy
• You are data-oriented (SQL, Excel) and understand how to structure information to tell a story and drive prioritization based on data
• You are detail-oriented, and able to toggle between the 30k-ft strategic view and specific details
• You are an excellent written and verbal communicator, and know how to adjust your communication based on your audience
• You are low ego and have a proven track record for working well across a wide range of people and teams
• You have multiple years of experience in strategy consulting, chief of staff, business operations, investing, or a comparable role in high-growth tech companies - especially fintech

Responsibilities

• Lead bi-annual strategic planning, ensuring all teams are aligned with strategic goals
• Refine our existing planning process, templates and tooling to simplify process and clarify communication
• Facilitate cross-functional coordination and harmonization, resolving dependencies, duplicative efforts and bottlenecks
• Support teams in setting ambitious goals that drive the most critical business outcomes; help translate the overall strategy and financial plan into measurable goals and product-drive initiatives
• Lead ongoing strategic discussions and communication to ensure we are achieving outcomes and stay aligned on what matters
• Run monthly strategic reviews to surface the most salient insights and challenges and drive business outcomes
• Track and monitor goals/roadmaps to ensure alignment with Mercury’s overarching strategy + surface when initiatives are deviating from plan
• Analyze the data relevant to any project or focus area, as needed; run your own queries, build your own dashboards, build your own Pivot Tables
• Drive company-wide communication (All Hands, Slack) so that the team remains clear on our priorities, their evolution, and progress against goals
• Build and iterate on a clear picture of our business’s health metrics and tackle projects that support key improvements
• Act as a swiss-army knife driving critical cross-functional projects and analysis in support of our company strategy
• Be a positive force for prioritization and operational excellence, improving company and cross-functional prioritization through collaboration, communication and process

Preferred Qualifications

A background in Fintech is preferred, and at a minimum you are curious about banking, fintech, our competition, and how companies build durable strategies and understand how those inform Mercury’s trajectory

Benefits

• Base salary
• Equity (stock options)
• Benefits