Strategic & Operations Lead

Summary

Join Sword Health, a Forbes Best Startup Employer, and help build a pain-free world powered by AI. As a key member of our growing team, you will drive operational strategy, lead complex problem-solving, and mentor team members. You will own departmental deliverables, manage high-stakes programs, and optimize headcount planning. Collaborate with cross-functional teams to shape strategic initiatives and improve operational workflows. Sword Health offers a stimulating, fast-paced environment with a competitive salary, career development, flexible hours, and remote work options.

Requirements

• 7+ years of experience in strategy, consulting, or operations roles in high-growth environments
• Deep analytical and problem-solving skills, with proficiency in SQL, Looker, and advanced spreadsheets
• A strong bias towards execution, a hands-on approach and the ability to adapt quickly as priorities shift
• Sound critical-thinking, sharp analytical ability and clear communication and decision-making skills
• A proactive, self-start attitude that allows you to drive change independently
• Strong leadership presence and ability to mentor mid and junior level talent, fostering a high-performance culture
• Demonstrated success navigating ambiguity, managing multiple stakeholders, and executing under pressure with limited guidance
• A systems-thinker who can connect the dots between data, processes, people, and outcomes at a strategic level

Responsibilities

• Drive Operational Strategy: Design and lead cross-functional operational strategies that enhance efficiency, scalability, and member outcomes across departments
• Lead Complex Problem Solving: Tackle high-impact, ambiguous challenges by identifying root causes, designing innovative solutions, and influencing decision-making at the leadership level
• Departmental Leadership: Take full ownership of team deliverables and performance; set priorities, mentor team members, and ensure alignment with departmental goals
• Program Ownership: Lead the execution of high-stakes programs or initiatives, managing resources, timelines, and stakeholder alignment to ensure measurable impact
• Capacity Planning: Own departmental headcount planning, driving cost optimization without compromising quality or growth
• Influence & Collaboration: Actively engage with stakeholders across Product, Clinical, and Commercial teams to shape strategic initiatives, align processes, and deliver unified outcomes
• Process Innovation: Leverage advanced data analysis to build frameworks, define metrics, and continuously improve operational workflows and strategic planning

Preferred Qualifications

Phyton proficiency

Benefits

• A stimulating, fast-paced environment with lots of room for creativity
• A bright future at a promising high-tech startup company
• Career development and growth, with a competitive salary
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare
• A flexible environment where you can control your hours (remotely) with unlimited vacation
• Access to our health and well-being program (digital therapist sessions)
• Remote or Hybrid work policy: We have offices in Porto and Lisbon, so if you want to have face-to-face contact you can always work from there
• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Discretionary vacation
• Snacks and beverages
• English class