Strategic Program Manager

Summary

Join Amplitude as a Strategic Program Manager and support a portfolio of high-value enterprise accounts, ensuring seamless coordination across internal teams and with customers. Drive cross-functional collaboration, own program planning, and align engagements with customer goals. This role requires strong program management skills, understanding of enterprise SaaS, and a customer-first mindset. You will manage customer programs, coordinate resources, provide account-level reporting, and facilitate client engagement. The ideal candidate possesses proven experience in a customer-facing program or project management role within enterprise B2B SaaS, strong business acumen, excellent communication skills, and the ability to manage multiple workflows in a fast-paced environment. Amplitude offers competitive pay and benefits, including excellent medical, dental, and vision insurance, flexible time off, generous stipends, excellent parental benefits, and mental health and wellness benefits.

Requirements

• Proven experience in a customer-facing program or project management role, ideally within enterprise B2B SaaS
• Strong business acumen and the ability to ensure all efforts are strategically aligned to customer business goals
• Excellent communication and facilitation skills, with the ability to drive collaboration across cross-functional teams
• Able to manage multiple workflows in a fast-paced work environment and the ability to embrace and navigate ambiguity and complexity
• A collaborative, team-first mindset with a focus on enabling success across the account pod and customer engagement
• At least 5 years of experience in a consulting, customer success, project management, or professional services role in an enterprise B2B SaaS role. Proven success managing complex enterprise customers with multiple stakeholders and technical depth
• 7+ years of overall professional experience in the software, consulting or product industries
• Demonstrated ability to engage and influence C-level executives and translate business goals into measurable outcomes
• Strong project management, communication, and problem-solving skills. PMO certification is a plus
• Ability to travel up to 10% of the time

Responsibilities

• Customer Program Management: Ensure all stakeholders are aligned and executing against key account activities, deliverables, timelines, and overall strategic priorities
• Resource Coordination & Deployment : Own the end-to-end orchestration of strategic customer initiatives—aligning internal resources, scheduling key engagements, and facilitating client meetings to support successful delivery and engagement health
• Account-Level Reporting & Insights : Track and communicate progress across milestones, dependencies, and blockers to internal stakeholders, partnering closely with Account Executives, Solution Engineers, Customer Success Architect and Professional Services
• Client Engagement : Act as a key facilitator for recurring client meetings, workshops, and planning sessions to ensure momentum and alignment

Preferred Qualifications

Experience in Analytics, Martech or Customer Experience products is a plus

Benefits

• Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee ​M​edical, ​D​ental,​ ​​​​​​​​Vision on select plans
• Flexible time off, ​p​aid holidays, and more
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
• Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program​ (ESPP)