Strategic Sales Director - CX

Summary

Join Zilliant, a SaaS company focused on eliminating Pricing Anxiety, as their Strategic Sales Director - CX. This key role drives sales of professional services offerings, including implementation, integration, expansion, training, and support, expanding the company's footprint within existing customers and supporting new customer onboarding. The ideal candidate will possess strong consultative selling skills and experience in enterprise software services or solution delivery. Responsibilities include owning the sales cycle for delivery-related offerings, identifying customer needs, developing strategic account plans, serving as a trusted advisor, and collaborating with cross-functional teams. The position requires a minimum of 5 years of experience selling B2B enterprise consulting or professional services, a B.A. or B.S. degree, and strong communication and relationship-building skills. Zilliant offers a generous PTO policy, monthly Zen Days, VTO, remote or hybrid work options, and the backing of Madison Dearborn Partners.

Requirements

• Minimum 5 years of experience selling B2B enterprise consulting or professional services, ideally in SaaS or software implementation contexts
• Self-starter with strong initiative and the ability to work independently without close supervision
• Strong understanding of enterprise software delivery models and customer success principles
• Demonstrated ability to manage long, consultative sales cycles with multiple stakeholders
• Strong relationship-building and communication skills across all levels of an organization
• Comfort working in cross-functional teams and adapting to changing priorities in complex customer environments
• Highly organized and proactive, with a track record of consistently exceeding objectives
• Willingness to travel as needed to support customer engagements
• Minimum B.A. or B.S. degree

Responsibilities

• Own the sales cycle for Zilliant’s Delivery-related offerings, including implementation, optimization, expansion to new areas and managed services
• Identify customer needs and business drivers related to solution delivery and value realization; map those needs to appropriate Zilliant services
• Develop strategic account plans to expand existing customer relationships and grow services revenue
• Serve as a trusted advisor to senior customer stakeholders, including executives in Sales, IT, Pricing, Operations, and Finance
• Collaborate closely with Zilliant’s Customer Experience, Sales, and Product teams to ensure alignment on customer goals
• Support new software deals by shaping corresponding delivery roadmaps and articulating the service value proposition
• Manage complex services sales cycles, from scoping and proposal through to contracting and kickoff
• Proactively identify opportunities to drive customer outcomes, enhance satisfaction, and accelerate time-to-value
• Maintain accurate forecasting and pipeline reporting for services opportunities

Preferred Qualifications

Experience working with CPQ, pricing, analytics, or revenue management tools is highly desirable

Benefits

• Generous Paid Time Off (PTO) policy to ensure a solid work/life balance
• Monthly Zilliant Zen Days to rest and recharge
• Volunteer Time Off (VTO) policy to give back and contribute to your local community
• Remote or Hybrid work schedule, depending on team and personal preferences