Strategic Services Consultant

Summary

Join Sprout Social's Sales & Success team as a Strategic Services Consultant! This role focuses on managing customer implementations, delivering strategic consulting projects, and enhancing customers' social media sophistication. You'll work with major brands and contribute to their success using Sprout Social's platform. The ideal candidate possesses strong social media strategy expertise, project management skills, and excellent communication abilities. This is a remote position based in British Columbia or Ontario, offering opportunities for career growth and development within a supportive team environment. Sprout Social provides a comprehensive benefits package, including insurance, flexible paid time off, wellness initiatives, and professional development opportunities.

Requirements

• 2+ years in social media strategy, professional services, or customer-facing roles in SaaS
• Experience in training and in navigating a software platform
• Project management experience

Responsibilities

• Manage customers’ tailored and value-driven implementation experience that ensures customers are set up for success in achieving their business goals
• Manage ongoing strategic consulting projects with deliverables that are shared with multiple stakeholders, including senior executives
• Level up the social sophistication of our customers as well as our team to meet the ever-changing needs of social media

Preferred Qualifications

• Understanding of social networks (in particular Twitter, Facebook, Instagram, and LinkedIn) and social media strategy for large organizations
• Understanding sophisticated use cases for social media strategy, such as influencer marketing and customer care
• Flexibility to work on multiple projects and simultaneously support the Sales and Success team
• Understanding of all components of a software sales process and customer lifecycle
• Excellent communication and presentation skills with the ability to present to a variety of external audiences

Benefits

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Sales incentives (for some roles)
• Remote work opportunity (British Columbia or Ontario)