Remote Strategic Solutions Engineer

Summary

Join Typeface, a fast-growing GenAI company, as a Strategic Solution Consultant to partner with enterprise customers, deliver high-impact demonstrations, and provide critical feedback to product and marketing teams.

Requirements

• At least 6-8 years in pre-sales, delivery, solution architecture and/or customer success roles in a MarTech SaaS, agency, or systems integrator
• Understanding or experience of common GenAI models and concepts
• Track record of helping to technically deliver solutions around marketing use cases (eg. CRM, Customer Journeys, Paid Media, Personalization, Digital Asset Management, SEO)
• Reputation of being “customer centric” with a deep understanding of the customers’ needs along with ability to navigate large, complex enterprises through change management
• Previous experience at early-stage, venture-backed start-up

Responsibilities

• Partner closely with enterprise customers to deliver high-impact demonstrations around 10x personalized content creation and velocity
• Collaborate with Customer Success in a hands-on manner with customers through pilots and proof of technology, and provide technical guidance
• Track progress of use cases and customer outcomes, providing a strong point-of-view and perspective
• Support a partner ecosystem including large technology partnerships such as Google, Salesforce and Microsoft as well as System Integrators and Creative Agencies
• Serve as the “voice of the customer” and provide regular feedback to product and engineering teams to iterate on product and inform our product roadmap
• Codify best practices, develop an effective process to scale and help build out the team

Preferred Qualifications

• Bachelor's degree in Business, Sales, Computer Science, or a comparable field
• In-depth understanding of MarTech SaaS products and services, with experience in B2B sales
• Strong problem solver who is a self-starter, proactive and works collaboratively with others
• Excellent communication, interpersonal and project management skills willing to advocate on behalf of your clients

Benefits

• Medical, dental, and vision insurance coverage for all employees
• Competitive salary and equity compensation
• Flexible PTO
• Parental Leave
• Hybrid schedule with company provided lunch when in office
• Opportunities for professional growth and development