Strategy And Operations Manager

Summary

Join Curri's Supply Growth team as a strategic operator to spearhead the development and execution of strategies to expand the delivery driver network. You will improve the scalability and efficiency of Curri's supply growth by enhancing onboarding processes, identifying high-value drivers, and minimizing acquisition costs. This role offers a significant impact opportunity with immense potential for step-change improvements. You will manage the supply growth pipeline, oversee external BPO partners, and constantly improve acquisition and onboarding processes. Close collaboration with revenue and product teams is crucial, along with tracking and reporting on key metrics. This is a chance to contribute your creativity and execution skills to a rapidly growing company.

Requirements

• 3+ years of experience that includes project management, analytics, and/or problem-solving
• Excited about digging deep into the data, isn’t afraid to challenge the status quo, and can develop scrappy approaches to test and learn
• Can translate complex analyses into actionable insights tied to business goals, detail-oriented, and an excellent verbal and written communicator
• Thrive in a fast-paced environment and are comfortable shifting priorities based on new insights and business needs
• Ability to lead execution of complex initiatives and processes using project management best practices
• Can effectively collaborate with other teams across the organization, a self-starter, and has a desire to learn and grow
• Analytical proficiency with Excel / Google Sheets is required

Responsibilities

• Manage Curri’s supply growth pipeline - Oversee Curri’s supply growth pipeline by prioritizing requests to add new drivers, conducting fleet analyses to determine how many drivers to add, and managing the team to onboard drivers effectively
• Manage external BPO - Oversee Curri’s external BPO partner to field questions / update SOPs, drive timely onboarding of new drivers, and ensure accuracy and quality of BPO execution
• Uplevel onboarding processes - Drive constant improvements to acquisition & onboarding processes in ways that maximize conversion and minimize costs of acquisition and onboarding high-value drivers
• Revenue partnership - Partner closely with revenue teams to ensure supply growth priorities are fully aligned with the highest-value revenue opportunities
• Tracking & reporting - Develop, track, and report on acquisition and onboarding metrics within the team and across the company
• Product collaboration - Work closely with product teams to scope, opportunity size, prioritize, and test product improvements that can meaningfully improve supply growth
• Documentation and Process Improvement - Create and maintain comprehensive documentation of processes and initiatives, continually driving process improvements in efficiency and effectiveness

Preferred Qualifications

• Experience in consulting, investment banking, private equity, logistics, operations management, or a high-growth startup is preferred
• SQL knowledge is preferred
• Experience/comfort with growth marketing that can be leveraged as we think about our growth marketing strategy for drivers
• Direct experience in construction, delivery, or transportation sectors

Benefits

• Work in a remote environment with a flexible schedule
• We offer a competitive salary, and benefits including, but not limited to, health, dental, vision, 401K, and an equity compensation grant