CS Strategy and Operations Manager

Summary

Join HubSpot's Customer Success Strategy and Operations team as a Global Manager, Contract Management Strategy & Operations. This role focuses on understanding the Contract Management team's impact and developing cross-functional programs and tools. You will partner with CS leaders to drive revenue retention, advise Contract Management leadership, and manage analysts to define customer renewal strategies. The ideal candidate is analytical, data-driven, and possesses strong leadership and communication skills. Experience in renewals, finance, strategy, operations, or consulting in the technology/SaaS industry is preferred. HubSpot values flexibility and offers a supportive work environment.

Requirements

• You are a self-starter, who is motivated by problem-solving and taking ownership
• You are exceptionally analytical: able to identify trends and craft narratives on performance, passionate about taking ideas from initial analysis to execution, and have comfort and ease leveraging data to inform decision-making and to influence strategy
• You have a proven track record of professional success
• You have a record of effective people management and mentorship, specifically with analysts
• You’re highly skilled in stakeholder management or business partnership and have excellent communication skills that enable you to drive influence
• You have strong business consulting, strategic, analytical, organizational, and project management skills
• You operate well in a fast-paced environment and can adapt to the ever-evolving landscape of HubSpot’s financial priorities and requests

Responsibilities

• Partner closely with CS leaders to drive global revenue retention in their organization at scale
• Act as a trusted advisor to the Contract Management leadership team in developing the go-to-market strategy and running the business
• Have depth of expertise in Contract Management strategy, processes, and data to co-create with leaders across functions
• Manage and develop analysts to define and drive data-driven customer renewal strategies from planning through execution
• Partner with analysts to craft narratives around business and program performance ensuring we have the reporting infrastructure to answer any questions we may have about the business

Preferred Qualifications

Industry experience in renewals, finance, strategy, operations, or consulting in the technology/SaaS industry

Benefits

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office