Strategy And Operations Manager

Summary

Join PolicyMe, a modernizing insurance company, as their Growth Strategist! You will play a key role in shaping growth strategies, driving operational improvements, and building scalable solutions. Working collaboratively with Product, Growth, and Customer Success teams, you will identify and prioritize growth opportunities, streamline operations, and leverage customer insights. You will lead go-to-market initiatives, test and iterate growth strategies, and empower teams with necessary tools and resources. This role requires a strong analytical mindset, customer focus, and collaborative approach. PolicyMe offers a remote-first environment with generous benefits.

Requirements

• Proven experience in strategy and operations: 4–6 years of experience in consulting, operations, or general management roles, ideally in fast-paced environments or startups
• Analytical mindset: You excel at breaking down complex problems, leveraging data to inform decisions, and tracking results to measure success
• Customer focus: You’re passionate about understanding customer needs and translating them into strategies that add value and drive growth
• Ownership mentality: You take charge of initiatives, rally teams to achieve goals, and ensure every detail is accounted for
• Collaborative approach: You thrive on building strong relationships across teams, bridging gaps, and creating alignment to drive impact
• Adaptable and versatile: You’re comfortable wearing multiple hats, pivoting quickly, and tackling a variety of challenges
• Strong communicator: You’re skilled at clearly and concisely conveying ideas, aligning stakeholders, and inspiring action
• Results-driven: You’re excited to design and execute strategies that deliver measurable business outcomes

Responsibilities

• Identify and Prioritize Growth Opportunities: Partner with teams across the organization to uncover high-impact growth initiatives, align on priorities, and craft strategies that drive measurable results
• Streamline Operations: Analyze and refine processes to improve efficiency, scalability, and effectiveness across key areas of the business
• Collaborate Across Teams: Work closely with Product, Marketing, and Customer Success teams to align on growth initiatives and leverage insights to refine strategies and execution plans
• Leverage Customer Insights: Dive deep into customer data and behavior to uncover actionable insights that improve acquisition, retention, and satisfaction
• Lead Go-to-Market Initiatives: Drive go-to-market strategies for new products, partnerships, and features, ensuring smooth collaboration and execution across teams
• Test and Iterate Growth Strategies: Experiment with growth tactics, learn from results, and refine approaches to continually scale the business effectively
• Empower Teams with Tools and Resources: Provide frameworks, tools, and strategies that improve team efficiency and foster collaboration across functions

Benefits

• Generous PTO - 20 vacation days
• Access to stock options and a comprehensive benefits plan
• A remote-first team with company paid, in-person socials and the option to work from our Toronto-based office
• Resources to help your professional development, including an L&D budget, performance reviews twice a year and ongoing feedback to ensure you reach your highest potential
• Work with an empathetic, high-performing team in a flexible, results-oriented environment