Strategy & Business Operations, Business Performance

Summary

Join Stripe's Strategic Operations team as a "GM for hire", tackling critical cross-company projects and driving impact across operations, products, go-to-market, and analytics. You will collaborate with cross-functional teams, partner with senior leaders, and design and implement complex business systems. This role involves deep data analysis, strategic planning, and project management to improve Stripe's operations and achieve company goals. You will work in a fast-paced environment, influencing without direct authority, and requiring strong communication and problem-solving skills. The ideal candidate possesses extensive experience in strategy & operations within technology companies and a passion for data-driven decision-making.

Requirements

• 7+ years of experience in strategy & operations, product strategy, product management, or similar roles at technology companies
• Experience working in highly cross-functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment
• Critical thinking and first-principles thinking (e.g., ability to question how we are working rather than simply executing), and the ability to zoom out to the most important questions
• Passion for digging deep into data and problem-solving
• Interest in data analytics with some experience navigating large data sets and/or SQL
• Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company’s operations and delivered quantifiable business impact
• Excellent written and verbal communication with the the ability to speak to leaders across different teams, such as partnerships, product, engineering, and sales
• Demonstrated ability to thrive in influence without authority environments
• Good balance of business and technical acumen
• An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity

Responsibilities

• Work on cross-cutting company strategy projects and collaborate with teams to implement changes
• Partner directly with senior leaders and cross functional teams to accelerate progress, solve hard scaling initiatives, and incubate new programs
• Obsess over our top company metrics, helping to surface and drive initiatives that will most move the needle for Stripe
• Design and implement complex business and operational systems and processes
• Drive analysis and research to help inform our overall strategy and make the right growth decisions for Stripe
• Be an integral part of yearly strategy and company goal planning
• Track projects, timelines and commitments on internal projects and customer deliverables

Preferred Qualifications

• Payments ecosystem, or experience in finance or fintech is a plus
• Experience facilitating large meetings with a strong focus on goals and outcomes
• Ability to build trust and partner with senior leaders and CXOs
• Experience driving creative solutions with and effectively informing the roadmap of cross-functional teams
• Ability to understand the implications of Stripe ships such as product features, policy changes, and marketing outreach on the user experience and resulting support experience