Remote Student Success Coach

Summary

The job is for a Student Success Coach at American College of Education. The role involves providing student support, retention, and outreach, technical support throughout the student life-cycle, and collaborating with various departments. The ideal candidate should have a Bachelor's degree, customer service experience, excellent communication skills, and knowledge of MS Office.

Requirements

• A Bachelor’s degree is required
• Customer service experience required

Responsibilities

• Provides student support throughout the student life cycle from Enrollment through Graduation
• Provides technical support associated with MyACE Portal, Canvas, ACE email, and the ACE mobile app
• Accountable for onboarding activities for new and re-entry students
• Directs students to financing options and assists with finance/payment related questions
• Maintains proactive contact strategies with individual students to assist them with strategies for success at ACE
• Responds to inbound student inquiries immediately and provides assistance to students with any program or success related questions or challenges

Benefits

• ACE offers medical, dental, & vision Insurance
• ACE offers HSA and FSA options
• ACE offers paid parental leave
• ACE offers tuition reimbursement & reduction programs
• ACE offers generous PTO
• ACE offers 401k and employer match
• ACE offers a full-service wellness and EAP program
• ACE offers employee recognition and awards programs
• ACE offers employer paid life & AD&D insurance
• ACE offers short-term disability
• ACE offers employer paid long-term disability