Supervisor, Inside Sales

Summary

Join Horace Mann as an Inside Sales Supervisor! Oversee Contact Center Sales operations and mentor a team of Inside Sales Representatives. Responsibilities include sales coaching, performance management, operational oversight, cross-department collaboration, data analysis, customer issue resolution, and administrative tasks. A high school diploma or GED is required, along with a Bachelor's degree or equivalent experience. Strong leadership, problem-solving, and data analysis skills are essential. The pay range is $53,200.00 - $78,550.00 annually, plus incentives. This is a fantastic opportunity to contribute to a company dedicated to supporting educators.

Requirements

• Education: H.S. Diploma or GED Required, Bachelor's degree in a business-related field or equivalent experience
• Strong leadership and coaching skills
• Excellent problem-solving and decision-making abilities
• Ability to analyze data and implement process improvements
• Customer-centric mindset with a passion for delivering exceptional service

Responsibilities

• Lead & Develop Team: Supervise and mentor a team of Inside Sales Representatives, fostering a high-performance culture focused on achieving sales goals
• Sales Coaching & Performance Management: Provide ongoing coaching to improve sales aptitude, identify performance gaps, and implement tailored development plans
• Operational Oversight: Manage the daily operations of the Contact Center, ensuring efficiency, productivity, and an excellent customer experience
• Cross-Department Collaboration: Work closely with Processing, IT, Marketing, and other business areas to streamline processes and support company growth initiatives
• Data-Driven Decision Making: Analyze key performance metrics to identify opportunities for improvement and drive strategic initiatives
• Customer Advocacy & Quality Assurance: Handle escalated customer concerns, implement corrective actions, and provide coaching to prevent future issues
• Administrative Duties: Oversee and approve timecards, complete performance evaluations, and maintain reports on team performance using Key Performance Indicators (KPIs)

Preferred Qualifications

Experience: Sales, Customer Service, and Contact Center Experience highly preferred

Benefits

Pay Range: $53,200.00 - $78,550.00/annual plus incentive