Supervisor, Inside Sales

Summary

Join Natera's Organ Health team as a motivated Inside Sales Supervisor! Lead and mentor a team of inside sales representatives, driving performance to exceed sales targets. Oversee daily operations, implement effective sales strategies, and enhance patient experience. Monitor sales metrics, collaborate on sales strategies, and ensure adherence to best practices. Support team members with escalated customer inquiries and review customer feedback to improve processes. This role requires proven team management experience, call center experience, and excellent communication skills.

Requirements

• Proven track record of managing a team with a consistent ability to exceed sales goals and quotas
• Call center experience in an inbound/outbound environment
• Outgoing personality with excellent verbal and written skills

Responsibilities

• Supervise and manage a team of inside sales representatives, providing guidance and support
• Set clear goals and expectations for team members and monitor their performance
• Conduct regular one-on-one meetings and team huddles to review progress, share updates, and address challenges
• Foster a positive and collaborative team environment that encourages motivation and accountability
• Monitor and analyze sales metrics to identify areas for improvement and implement solutions
• Collaborate with the sales leadership team to develop and execute strategies to meet sales targets
• Ensure adherence to sales scripts, processes, and best practices
• Participate in the hiring, training, and onboarding of new team members
• Utilize CRM systems to track sales activities, pipeline, and forecasting
• Support team members in handling escalated customer inquiries or issues to ensure resolution and satisfaction
• Review customer feedback and identify trends to improve the sales process and customer experience
• Work with our Quality Analysts to review calls with patients to ensure the team is following all processes and procedures

Preferred Qualifications

• 2+ years of direct sales management
• Bachelor degree or equivalent

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Free testing in addition to fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• Generous employee referral program