Support Engineer

Summary

Join Render as a Support Engineer and become a key player in providing exceptional customer support to our rapidly growing developer community. You will work directly with developers, debug issues, contribute to open-source projects, and provide valuable feedback to improve our products. This role requires 5+ years of experience in technical support, strong engineering skills, and excellent communication abilities. We offer a competitive salary ($140,000-$180,000 USD), comprehensive benefits including 100% employer-paid medical, generous paid time off, parental leave, and various other perks to support your well-being and professional growth. We value a customer-first mindset and a collaborative work environment. Apply today and help us shape the future of software development!

Requirements

• 5+ years of previous experience in a technical support role
• Be a generalist engineer, fluent in at least one programming language and interested in learning more
• Be self-directed; curious by nature and an impressively quick learner
• Enjoy interacting with developers and internal teams, and be driven by the gratification that comes from fixing their problems
• Have a customer-first mindset and deep empathy for developers
• Possess excellent written and verbal communication, with a keen eye for detail

Responsibilities

• Support developers using Render both one-on-one and in public channels, preferably based on Eastern Time Zone hours
• Become a trusted voice in the rapidly expanding global Render community
• Help debug and fix customer issues across our stack
• Contribute to a growing ecosystem of open source projects built around or on Render
• Be the voice of the customer and channel their feedback to help improve our products and documentation and define the state of the art
• Work closely with Render's product and engineering leadership to build our support organization

Preferred Qualifications

• Experience working in a dev tools environment or similar space
• Experience supporting Postgres, Redis, or Kubernetes

Benefits

• The starting salary for this role is between $140,000 and $180,000 USD
• The opportunity is also eligible for equity with early exercise options and extended exercise windows
• 4 weeks of paid time off, available from day one
• 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return
• Long-term disability, life insurance, and 401K plans
• 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for employees and their dependents. FSAs available as well
• Monthly lifestyle stipend for wellness, mental health, hobbies, etc
• Monthly cell phone and internet subsidy
• Commuter benefits for Renders in the Bay Area and home office stipends for remote Renders
• Continuous learning benefits & related support