Support Software Engineer

Summary

Join Yembo, a remote company revolutionizing home services with AI-powered virtual inspections, as a Support Software Engineer. You will troubleshoot technical issues, implement solutions, and build internal tools to enhance efficiency and reliability. Direct customer interaction via phone and video calls is a key aspect of this role. You will also analyze support tickets, identify areas for improvement, and collaborate with internal and external teams. This position requires full-stack development skills and a strong problem-solving aptitude. Yembo offers a competitive salary and comprehensive benefits.

Requirements

• Full stack developer (PHP, Javascript, React, Typescript, AWS (EKS, EC2, S3, Cloudfront, Route 53), MongoDB, NodeJS) - Backend focus preferred with ability to collaborate with frontend developers
• Ability to write idiomatic code and adhere to best practices
• Be able to jump into an existing code base and understand what’s going on
• Knack for troubleshooting and problem solving
• Ability to communicate technical solutions internally and externally
• Ability to work with external developers on integrations
• Ability to see projects through from start to finish
• Ability to analyze support data and come up with solutions to reduce repeat issues
• Autonomous, driven, can-do attitude

Responsibilities

• Triage development issues that are reported by our customers and internal users
• Debug technical product issues across the stack (frontend, backend, infrastructure)
• Interact directly with customers over phone and video calls to help resolve any pressing issues
• Build internal tools that let us solve our users issues faster, maintain resiliency and reliability of our codebase, and adhere to security and compliance policies
• Automate and streamline development tasks (rotating credentials, updating dependencies, security updates, etc)
• Reduce repeated support issues by building new features or improving existing ones. Work with the design, product and development team to improve the product
• Analyze support tickets to understand what our biggest areas of improvement are. Be able to come up with ideas to solve them and own their development
• Work with external development teams to answer their integration questions and advise how to best work with Yembo’s APIs
• Apply modern open source tools and frameworks where appropriate
• Make recommendations regarding the development of new code, reuse or refactoring of existing code, and use of 3rd party and/or open source frameworks

Preferred Qualifications

Product savvy - can develop new features that would make our customer’s lives easier

Benefits

• 100% Employer Covered Health Care Plan for you and your family (Medical, Dental & Vision)
• Retirement Plan (We offer a 401k with 4% company match)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Unlimited Flex PTO, Flexible Sick Leave & 11 National Holidays)
• Parental Leave for both caregivers
• Annual Events & Meetups
• Work From Home (Fully Remote Team)
• Stock Option Plan
• Learning & Development Opportunities