Smartly.io is hiring a
Support Solutions Engineer
closedSmartly.io
π΅ ~$120k-$135k
πWeb3 - Philippines
Summary
The job is for a Support Solutions Engineer at Smartly, an AI-powered advertising technology company. The role involves serving as a liaison between customers, global cross-functional teams, and the product development team, while also innovating customer support tools and processes. The candidate should have a technical background, fluency in English, and prior experience in technical/product support or software development in a customer-facing role.
Requirements
- Computer Science or Engineering related education, background, or work experience
- Exposure or interest in at least one programming language such as: Javascript, TypeScript, or Python
- Exposure in frontend development using React and State Management
- Are always looking to improve and automate. You can build your own tools to help yourself, along with the rest of the team
- Interested in redefining the online marketing domain, have a willingness to push yourself to exceed your goals, and have an ability to learn new things quickly
- Prior experience in technical/product support or software development in a customer-facing role or, at least, a genuine interest to work closely with customers and tackle their problems
- Fluency in spoken and written English
Responsibilities
- Serve as a vital liaison between our customers, global cross-functional teams, and our product development team
- Innovate customer support tools and processes to scale and expand Smartly best-in-class support
- Build technical expertise and assist in internal tools for multi-channel support expansion in Meta, Pinterest, Snapchat, TikTok and Google ads API
- Build and maintain our customer support related microservices, data flow and integrations in our tools & processes such as: Internal debugging tools, Smartly Support Hub, Knowledge Base, Support Dashboards, and various automation scripts
- Solve technological challenges of the worldβs largest online advertisers, helping them to solve issues in an expedient and affable manner
- Work with development teams to analyze, reproduce and document platform bugs
- Work independently and quickly to identify and fix the root causes of problems
- Assist and train your teammates in understanding and handling technical issues
- Work in a fast-paced environment while still delivering extraordinary results for the customer
This job is filled or no longer available
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