Channels is hiring a
Support Specialist

Summary

The job is for a Customer Support Specialist at Channels, a cloud-based communication application company that provides customer support services via phone and SMS. The role involves supporting international clients, conducting manual testing of the application, contributing to knowledge base creation, and assisting other departments within the company. The position offers full remote work, training in sales/support/IT, private medical care, and opportunities for professional development.

Requirements

• Status as a student or willingness to work on a B2B contract
• Flexibility for shift work, as the support team works 24/7 to assist international clients
• Openness to helping application users and empathetic approach towards clients
• Fluent English skills (B2 level or higher) with a high degree of comfort using the language
• Ability to quickly solve problems and manage stress
• Passion for learning and taking on challenges
• Troubleshooting and problem-solving skills

Responsibilities

• Support users and potential clients via chat, email, and phone support
• Conduct manual testing of the application
• Contribute to knowledge base creation and article writing
• Provide support not only to clients but also to other departments within the company

Benefits

• Full remote work opportunity
• Training in sales/support/IT
• Private medical care
• Opportunities for professional development