VirtualStaff365 is hiring a
Support Specialist

Summary

The job is for a Support Specialist at an online shopping site in New Zealand. The role involves providing customer service primarily through email, managing support tickets using Zendesk, collaborating with team members, and having at least 2+ years of experience in a customer service or support role.

Requirements

• At least 2+ years of experience in a customer service or support role
• Excellent command of written English with attention to detail
• Fast and accurate typing skills
• Experience in client/merchant support
• Strong analytical and problem-solving abilities

Responsibilities

• Provide exceptional customer support, primarily through written communication (email)
• Assist customers with inquiries, issues, and concerns promptly and professionally
• Utilise strong written English skills to craft clear, concise, and accurate responses
• Manage and resolve customer support tickets efficiently using the Zendesk platform
• Collaborate with team members to enhance the customer experience and improve processes

Preferred Qualifications

• Previous experience in an e-commerce or retail business
• Strong background in email-based customer service
• Familiarity with working with a New Zealand or Australia-based company, brand, or customer base
• Familiarity with the Zendesk platform

Benefits

• Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Part-time job
• HMO
• Paid leave
• Christmas Bonus equivalent to 1 month's wage (pro-rata)