Invisible Technologies is hiring a
SVP of Operations

Summary

The job is for an SVP Operations position at Invisible, a fast-growing tech-enabled service company. The role involves leading a large team, strategic planning, financial management, and designing blueprints for scale. The candidate should have GTM and commercial experience across various verticals, 10+ years of client-delivery operations experience in high-growth environments, strong background in systems analysis and organizational design, and other specified qualifications.

Requirements

• GTM and commercial experience across a wide range of verticals, including but not limited to Financial Services, Healthcare, Retail, Supply Chain, E-Commerce
• 10+ years of experience in client-delivery operations within high-growth, fast-scaling environments
• Strong background in systems analysis and organizational design
• Ability to lead through layers and manage complex organizational structures
• Experience working in client-facing roles in a consulting or strategic partnership capacity
• Experience managing high-performing teams, with a track record of building and maintaining effective leadership systems
• High emotional intelligence and strong leadership capabilities
• Excellent financial management skills with the ability to implement cost management strategies
• Experience with operational standardization, with a focus on identifying and implementing standard processes across large organizations
• Advanced degree in business administration, operations management, or a related field, such as an MBA or equivalent
• Ability to think strategically with agility in complex and difficult situations. Strong sense of urgency and ability to prioritize

Responsibilities

• Lead a team that includes hundreds of full-time managers and thousands of agents, ensuring excellent performance and effective management through layers
• Develop and implement strategic plans to enable the next phase of growth, balancing commercial and operational needs
• Prioritize system improvements and analytical rigor to support continued growth, operational performance, with tighter financial and cost management
• Utilize data and systems to diagnose and adapt to fast-changing business priorities and challenges. Identify and implement standardizations

Benefits

• Work remotely around the world on a schedule that suits your lifestyle
• Participate in Invisible’s equity plan
• Compensation: Base - $185,000; Base + Bonus Target - $285,000