Summary

The job is for an SVP Operations (AI) at Invisible, a fast-growing tech-enabled service company. The role involves managing a team, strategic planning, financial management, designing blueprints for scale, and leading cross-functionally with various departments. The candidate should have 10+ years of experience in client-delivery operations, strong background in systems analysis and organizational design, and a technical background or recent ML/CS degree is a plus.

Requirements

Have a vision for the AI space and AI training within it
10+ years of experience in client-delivery operations within high-growth, fast-scaling environments
Strong background in systems analysis and organizational design
Ability to lead through layers and manage complex organizational structures
Experience working in client-facing roles in a consulting or strategic partnership capacity
Experience managing high-performing teams, with a track record of building and maintaining effective leadership systems
High emotional intelligence and strong leadership capabilities
Excellent financial management skills with the ability to implement cost management strategies
Experience with operational standardization, with a focus on identifying and implementing standard processes across large organizations
Advanced degree in business administration, operations management, or a related field, such as an MBA or equivalent

Responsibilities

Manage a team that includes hundreds of full-time managers and thousands of agents, ensuring excellent performance and effective management through layers
Develop and implement strategic plans to enable the next phase of growth, balancing commercial and operational needs
Prioritize system improvements and analytical rigor to support continued growth, operational performance, with tighter financial and cost management
Utilize data and systems to diagnose and adapt to fast-changing business priorities and challenges. Identify and implement standardizations

Preferred Qualifications

Big plus if you have a technical background or a recent (<10 years old) major in ML/CS at a university

Benefits

Work remotely around the world on a schedule that suits your lifestyle
Participate in Invisible’s equity plan
Compensation: Base - $185,000, Base + Bonus Target - $285,000

Invisible Technologies is hiring a SVP of Operations