Donegal Insurance Group is hiring a
System Administrator in United States

Summary

The System Administrator will be responsible for general system administration tasks such as user account management, Microsoft Exchange account maintenance, file share creation and permission changes, and being a tier two escalation resource for Windows troubleshooting issues. They should have ITIL knowledge and experience in various IT tools and operating systems. The company offers a comprehensive benefits package including medical, dental, vision coverage, 401(k) matching, paid time off, and career development opportunities.

Requirements

• Five years of professional information technology experience supporting users in a help desk environment
• Three years of professional experience creating end user documentation
• Three years of professional experience creating technical procedure documentation
• Experience using VMware, VMware Horizon, Dell Wyse clients, VPN technologies, Microsoft Service Manager, Kaseya Management, Backup technologies, Microsoft Exchange, and Citrix Share File
• Candidates must possess experience with Windows 10 and Windows 11 desktop operating systems in an enterprise environment

Responsibilities

• Adding, moving, and changing user accounts within the Microsoft Active Directory or Microsoft Entra ID
• Monitors, tunes, diagnoses, and resolves escalated complex operating system and application problems from User Support Services
• Writes and maintains user and operational instructions
• Participates in all Operations and Maintenance rotational duties, including enterprise monitoring
• Responds to alerts sent to company provided cell phone to ensure system availability
• Performs other related duties as assigned or requested

Benefits

• Medical, Dental, and Vision Coverage. Available to you and your dependents. Coverage begins the first of the month after start date
• 401(k) with the first 3% matched at 100%. the next 6% is matched at 50%
• Paid Time Off. Paid vacation, sick days, paid holidays, & bereavement days
• Career Development. Including college partnership discounts and industry designation(s) reimbursements