ICE Consulting - Managed IT for Life Sciences is hiring a
User Support & Junior Systems Administrator in United States

Summary

The job is for a Desktop Technician at a Managed IT Services company in South San Francisco. The role involves maintaining and upgrading hardware and computer equipment, setting up networks, and providing user support. The candidate should have 4 years of experience in a similar role, a Bachelor's degree in CS or related field, and knowledge and experience with MacBook support, Windows 7 and newer versions, Mobile phone support, Desktop Support & customer services, MDM such as Workspace One, Mas360 or alike, SSO/MFA such as Okta, OneLogin or alike, Windows 2008 or newer Versions, Hosted Services such as Gmail and Office 365, Symantec and ESET Antivirus, Printing services, Knowledge of GPOs, VERITAS Backup Exec, Hosted VoIP services, and ability to produce clear and concise documentation.

Requirements

• 4 yrs. of prior hands on experience in a similar role
• Bachelors Degree in CS or related field
• Knowledge and experience with MacBook support
• Windows 7 and newer versions
• Mobile phone support
• Desktop Support & customer services
• Experience working with MDM such as Workspace One, Mas360 or alike
• Experience working with SSO/MFA such as Okta, OneLogin or alike
• Confident in troubleshooting problems
• Windows 2008 or newer Versions
• Hosted Services such as Gmail and Office 365
• Symantec and ESET Antivirus
• Printing services
• Knowledge of GPOs
• VERITAS Backup Exec
• Hosted VoIP services, Ring Central, Vonage, etc
• Ability to produce clear and concise documentation

Responsibilities

• Establish, diagnose, repair, maintain, and upgrade hardware and computer equipment
• Provide user support to an array of customers and handling 700+ users, Admin staff and C Level executives from clients with diverse IT infrastructures
• Remain in contact with colleagues either through telephone, e-mail or face-to-face interaction
• Keep an inventory of various software and equipment as well as issuing these items to other workers
• Set up computer networks for our clients, monitor and update networks, establish new networks, provide network security, and educate non-network employees on proper computer usage and maintenance

Benefits

• 401(k) with company match
• Company Paid Holidays
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources