System Administrator

Summary

Join Resultant, a modern consulting firm, as a Systems Administrator and contribute to their rapid growth by solving complex client challenges. This remote position requires working weekdays from 11am to 8pm Eastern Time. You will be responsible for delivering operational and project commitments, providing exceptional client support, managing data and system integrity, implementing and maintaining remote access systems, managing phone systems, ensuring security administration, maintaining domain policies, and keeping client documentation up-to-date. Resultant offers a competitive benefits package including unlimited vacation, significant 401k contributions, and opportunities for professional development.

Requirements

• 4-6 years of experience as a Systems Administrator
• Strong analytical skills and a demonstrated ability to troubleshoot problems
• Excellent communication and customer service skills, both written and oral
• Ability to explain just about anything technical to anyone, regardless of their background
• Willing to participate in an on-call rotation and provide after-hours support as necessary
• Must be legally authorized to work in the United States for any employer without sponsorship
• Servers: Active Directory, Domain, SSL Certificate, Backups, Antivirus
• Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, Routing
• Computers: Computer replacement, printer installs
• Applications and Products: Office 365, SharePoint
• Service: CSAT Scores, SLA Ratings

Responsibilities

• You will deliver assigned operational and project commitments to clients, utilizing the entire client team as necessary and as agreed with the Client Team Lead
• You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them
• You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue
• You will manage the integrity and security of clients’ data, servers, devices, and software to support the database server, application servers, and storage systems of our clients’ businesses
• You will manage clients’ primary internal systems, from email to file sharing
• You will implement and maintain Remote Access Systems (VPN, RDS, Citrix, VMware)
• You will manage and maintain phone systems as needed (Cisco, Avaya, VOIP, Digital)
• You will manage security administration, ensuring all machines are protected and properly updated with Endpoint Security, Anti-Virus, Anti-Spam, Anti-Spyware, etc
• You will maintain domain policies, DNS, DHCP, and other integrated systems
• You will keep client documentation up-to-date and accurate, including help desk tickets with detailed notes and time records
• You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients

Preferred Qualifications

Microsoft Associate Level Certification or equivalent certification is preferred

Benefits

• We compensate well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals
• We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself