System Administrator

Summary

Join our team as a highly skilled System Administrator to support our Australian client in the telecommunications industry. You will manage, maintain, and troubleshoot computer systems, servers, networks, and software applications. Ensure smooth operation and security of IT infrastructures. The ideal candidate possesses a strong technical background, excellent problem-solving skills, and a customer-oriented approach. Responsibilities include installing, configuring, and maintaining systems; monitoring performance; performing backups; managing user accounts; providing technical support; collaborating with teams; conducting system audits; and maintaining documentation. The role requires specific telecommunications experience and expertise. Various benefits are offered.

Requirements

• Experience in CISCO Unified Communications Manager
• Experience in the desktop and network space
• Minimum of 5 years of experience as a System Administrator or in a similar role within the telecommunications (telco) industry
• Strong knowledge of telecommunications-specific (telco) systems and protocols
• Experience with telecommunications-specific (telco) equipment and technologies, such as PBX systems, VoIP, and SIP
• Proficiency in managing and troubleshooting network infrastructure tailored for telecommunications, including routers, switches, and firewalls
• Familiarity with telecommunications-specific (telco) software applications, billing systems, and customer management platforms
• Solid understanding of system security principles and best practices in the telecommunications (telco) industry

Responsibilities

• Install, configure, and maintain computer systems, servers, network devices, and software applications specific to the telecommunications environment
• Monitor system performance, identify issues, and troubleshoot to ensure optimal performance
• Perform regular backups, data integrity checks, and disaster recovery measures to ensure uninterrupted service
• Manage user accounts, permissions, and access controls in line with industry-specific compliance and security standards
• Provide prompt and effective technical support and resolution for user inquiries and technical issues related to telecommunications systems
• Collaborate with cross-functional teams, including network engineers and telecommunications specialists, to implement and enforce IT policies and procedures
• Conduct system audits to protect against unauthorized access and data breach, taking into account telco-specific vulnerabilities
• Maintain accurate documentation of system configurations and troubleshooting steps

Preferred Qualifications

• Excellent problem-solving and analytical skills, with keen attention to detail
• Strong communication and interpersonal abilities to effectively collaborate with the team
• Ability to work independently and collaboratively in a fast-paced telecom environment
• Certifications such as CCNA, CCNP, or equivalent

Benefits

• 13th Month pay
• 12 sick leaves per year
• 12 vacation leaves per year
• Maternity or Paternity leave
• HMO from day 1 + one free dependent
• Life insurance upon regularization
• MediCash for personal and dependents use
• Rice, clothing, laundry, and meal allowance
• Achievement Allowances
• Birthday Treats
• Company Events and Treats
• Online trainings/Webinars
• Career advancement and promotion opportunities