Remote Systems Engineer I

Summary

Join Catchpoint as a Site Engineer to assist the Operations team in monitoring, investigating, diagnosing, troubleshooting, and fixing application, server, network, and infrastructure problems. The successful candidate will maintain uptime and availability of Catchpoint's global infrastructure across multiple third-party datacenters and cloud providers.

Requirements

• BE/BTech/MCA Computer Science & Networking, 2023/2024 graduate
• Experience 0-6 months
• Certification in Linux preferred
• Basic troubleshooting knowledge in Linux (Red Hat/CentOS) & network troubleshooting using ping, traceroute
• Basic understanding of Bash/Shell Scripting, Web Server
• Fundamental understanding of large scale networking, including OSI Model, DNS, SSL/TLS, WINS, TCP/IP, VLANs, DHCP, Routing, ACLs, and switching
• Good to have Linux virtualization knowledge(KVM)

Responsibilities

• Monitor Catchpoints' node infrastructure and troubleshoot Linux server issues across various third-party data centres & cloud providers (AWS, Azure, GCP etc)
• Perform OS/application upgrades and server migrations to new environment
• Accept & registers incidents from the Support team
• Classify incidents according to the specified options/categories
• Execute 1st attempt to solve the customer incidents and/or escalate to next level based on SLAs
• Tracks the progress of an owned incident ticket all during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates tickets
• Escalate to the appropriate next level or management when thresholds are violated
• Drive operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met in for our global infrastructure

Benefits

#LI-REMOTE