Tam Consultant

Summary

Join PointClickCare as a Technical Services Consultant and provide exceptional technical support and consulting services to our clients. You will troubleshoot and resolve technical issues, implement solutions, and conduct product demonstrations and training. The ideal candidate possesses excellent problem-solving skills, a strong technical background, and outstanding communication abilities. This role reports to the Sr Manager, Customer Support and offers a competitive salary and benefits package. PointClickCare is a leading healthcare technology platform committed to creating a world of frictionless care. We offer a vibrant culture and opportunities for career advancement.

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field
• Proven work experience as a Technical Services Consultant or in a similar technical support role
• Strong knowledge of software, hardware, and network systems
• Proficient in troubleshooting complex technical issues and implementing effective solutions
• Excellent communication and interpersonal skills to effectively interact with clients and internal teams
• Ability to work independently and in a team-oriented environment
• Strong analytical and problem-solving abilities
• Customer-oriented mindset with a focus on delivering exceptional service
• Proven ability to manage multiple tasks and prioritize work effectively

Responsibilities

• Provide technical support to clients via phone, email, or in-person meetings
• Assess, diagnose, and collaborate resolution to complex technical issues related to customer’s software, hardware, and network systems
• Collaborate with cross-functional teams to troubleshoot customer Technical challenges
• Develop and implement effective solutions to improve system performance and stability
• Conduct product demonstrations and provide training to clients on software installation, configuration, and usage
• Assist with project management of deployment of new products or software
• Stay up to date with emerging technologies and industry trends to provide innovative solutions and recommendations for our customer’s challenges in the industry
• Document technical issues, resolutions, and best practices to build a knowledge base for future reference
• Collaborate with the sales team to identify upsell opportunities and provide technical expertise during client meetings

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition