Team Lead

Summary

Join Harbor's growing team as a Team Lead (Intapp)! You will manage a team of implementation engineers, ensuring successful Intapp software implementations that meet client needs. Lead and mentor your team, providing technical guidance and troubleshooting. This role requires strong technical skills, software implementation expertise, and effective communication. You will contribute to key team management decisions and maintain a high utilization rate. This fully remote or hybrid position is based anywhere in the UK.

Requirements

• Bachelor’s degree in a related field or an equivalent combination of education and experience
• 7+ years of experience in software/IT project implementation or development, particularly in a customer-facing role with significant responsibilities
• Proficiency in managing others, problem-solving, and maintaining a customer-focused approach
• Strong skills in stakeholder communication, collaboration, process documentation, organizational support, and quality assurance
• Demonstrates punctuality, reliability, and honesty in all professional activities
• Must be authorized to work in the country of residence without restriction or sponsorship

Responsibilities

• Lead and manage a team of Implementation Engineers, directing daily work activities for direct reports on tasks assigned from project managers
• Oversee the deployment, configuration, and integration of software solutions to meet client requirements and industry standards for projects assigned to your team when no project manager is assigned
• Provide support and troubleshooting to Implementation Engineers, optimizing software performance and implementation efficiency throughout the implementation lifecycle
• Mentor and develop team members, including new hires. Create an environment of continual learning and identify opportunities for personal and career advancement for team members
• Manage team resources effectively to ensure a steady utilization of >= 80% for team members. Work in collaboration with project managers to overcome resource constraints on projects
• Act as the first line of escalation for implementation engineer and client issues, addressing and resolving problems to ensure satisfaction
• Provide input into hiring, firing, promotions, and performance evaluations for direct reports. Participate in the interviewing of Implementation Engineer candidates
• Recommend and implement enhancements in systems and implementation processes
• Maintain comprehensive documentation of implementation processes, technical issues, and solutions that contribute to achieving departmental goals and objectives
• Work closely with cross-functional teams, including client teams, project management, sales and teams outside the Intapp department at Harbor, to deliver successful client engagements
• Obtains and renews yearly Intapp product certifications and stays up to date on the latest product releases
• Consistently maintains a utilization level of >= 75% of time spent on client-billable projects

Preferred Qualifications

• 3+ years of experience in people management
• Experience with the firm’s services, clients, or prior experience in the legal/accounting software or consulting industry

Benefits

This is a fully remote or hybrid position that can be worked from anywhere in the UK