Accounts Receivable Team Lead

Summary

Join our team as a highly motivated Accounts Receivable Team Lead! Oversee and guide our AR team, ensuring efficient collections, client satisfaction, and process optimization. Manage a team of AR Representatives, monitor performance, and implement strategies to improve collections and operational efficiency. You will generate and analyze reports, attend client meetings, and work with internal teams to resolve discrepancies. Develop and maintain Standard Operating Procedures (SOPs), manage the knowledge base, and provide regular reports. This fully remote position offers opportunities for professional growth and development within the expanding cannabis industry.

Requirements

• Proven experience in accounts receivable, finance, customer service, or sales
• Strong Excel and reporting skills; ability to analyze aging reports and financial data
• Solid understanding of invoicing, payment reconciliation, and collections strategies
• Excellent English proficiency, both written and spoken; ability to communicate with clients professionally via email, phone, and text

Responsibilities

• Lead a team of AR Representatives to achieve collections goals
• Provide coaching, training, and performance evaluations to enhance productivity within a 10-person team
• Assign accounts strategically in collaboration with the AR Manager to optimize collections efforts
• Monitor team time tracking, address issues, and conduct analysis to improve efficiency
• Generate and analyze aging reports to track outstanding balances and collections progress
• Attend client meetings, maintain relationships, and identify upsell/cross-sell opportunities
• Work closely with internal teams, including sales and accounting, to resolve payment discrepancies and streamline workflows
• Develop and maintain Standard Operating Procedures (SOPs) to improve AR workflows and efficiency
• Manage the internal knowledge base and create training programs to enhance team capabilities
• Provide weekly and monthly reports to internal and external stakeholders, including the AR Manager, detailing team performance and goal achievement
• Manage ad-hoc projects assigned by the AR Manager, ensuring timely completion

Preferred Qualifications

• Prior leadership experience
• Experience or interest in the cannabis industry
• Strong ability to coach, mentor, and manage a team to drive results
• Proactive mindset with the ability to troubleshoot issues and optimize processes
• Ability to use Excel (VLOOKUP, PivotTables, data validation, etc.) to figure things out
• Deeply interested in learning about how AI can be used to improve outcomes

Benefits

• Fully remote position
• Internal Learning and Development Advisor / Consultant to support your growth
• Salary increase opportunities based on performance
• Opportunities for professional growth; working with the largest companies in the expanding cannabis industry ($10M+ monthly revenues)
• Learn on the best accounting stack - Oracle, Sage, Xero, QBO Advanced & Python dev support