Team Lead, Training and Development

Summary

Join CSN Collision as a Team Leader, Training & Development and shape the direction of CSN Performance offerings, including training, best practices, and engagement initiatives. Collaborate with departmental leaders, the field operations team, and the Director, People and Culture to assess needs, establish direction, and promote effective communication. Ensure all focus areas are well-planned, accessible, documented, and continually refined. Create a plan for delivering training initiatives and establish feedback mechanisms. This role reports to the Director, Programs & Services and requires strong leadership, project management, and communication skills. The ideal candidate will have 7+ years of training & development experience, including 3+ years of leadership experience. CSN offers a competitive salary, benefits package, and bonus program.

Requirements

• Possess a university designation OR a combination of experience and education
• Have a minimum of 7 years of training & development experience, with at least 3 years of leadership experience
• Have strong attention to detail in addition to excellent written and verbal communication skills
• Have a valid Driver’s license and in good standings

Responsibilities

• Be responsible for the overall direction of training and development, both for our CSN shops and CSN Corporate Staff
• Assist the Director to create a Training and Development Plan to help corporate staff and our Licensees (CSN Shops) Grow and Perform
• Research content, supervise the development of learning materials and development programs ensuring alignment with CSN Business Goals, while utilizing learning and training industry best practices
• Monitor the quality of the learning experience to ensure the company's standards are maintained while maximizing ease of use and understanding while improving efficiency and participant motivation
• Assess the learning to ensure the delivery processes which may include e-learning, remote learning, train the trainer, web-based learning, is the most suitable method based on audience of receiving training
• Identify learner challenges and potential change management barriers and develop proactive strategies to address them
• Design and/or deliver learning opportunities for targeted groups while ensuring achievement of desired outcomes and optimization of knowledge transfer
• Design and implement methods to measure program effectiveness
• In collaboration with internal/external stakeholders participate in needs assessments to identify training and development priorities and propose recommendations to align the business and help CSN Grow and Perform
• Establish solid relationships with Internal stakeholders, as well industry training providers to understand needs of each stakeholder and establish training programs that add value to CSN Collision as a whole
• Leverage, manage and maintain the Learning Management System to support all training objectives
• Develop processes and tools for staffing and training activities
• Manage the costs of planned programs and be able to demonstrate the return on investment of any training program
• Manage your team, coach them to identify and incorporate best practices in training design and delivery, innovation and change management

Preferred Qualifications

• Be fluent in English and French: reading, writing, and speaking
• Have advance Knowledge of Microsoft Office, learning Management Systems
• Have strong project management experience with focus on training curriculum development
• Have understanding or Experience in how a Collision Operation functions or equivalent experience
• Have strong Knowledge in creating training and development programs in a variety of modalities- virtual, in-person, self-directed etc.- for a best-in-class learning experience that offers a blended learning approach
• Have ability to create an effective and inclusive training and development environment for all learners
• Have strong leadership skills with the ability to adapt to change
• Have Data Analytics proficiency coupled with strong analytical ability and attention to detail, using logical and organized thinking and clear communication skills

Benefits

• Competitive salary, benefits package, and bonus program
• Company laptop
• Remote working for candidates based outside of Ontario