Tech Communications and Change Manager

Summary

Join NBCUniversal's Versant team as a Technology Communications and Change Manager, supporting technology strategy lifecycles and communications management. Partner with various teams to develop and implement communication plans, refine messaging, and ensure adoption of new technologies. Collaborate with cross-functional departments to plan message delivery and leverage adoption tools. Develop and conduct communication workshops to promote standard methodologies and minimize resistance to change. This role requires strong communication, collaboration, and design skills, along with experience in change management. The position is fully remote and offers competitive benefits, including medical, dental, vision insurance, 401(k), paid leave, and tuition reimbursement.

Requirements

• Bachelor’s degree (in an art or design related field preferred)
• Minimum of 5+ years experience in Change Management
• Expert knowledge of visual, typographic, grid system, and data visualization design principles
• Expertise in illustration and motion graphics
• Excellent sense of color, scale, harmony, balance, and use of negative space
• Excellent communication and collaboration skills
• Expertise in Adobe Creative Suite visual design software
• Experience in the full suite of Microsoft Office programs including advanced experience in PowerPoint and SharePoint
• Ability to translate complex ideas into simplified universally understood concepts to accelerate the adoption of workplace technologies
• Ability to expedite the creative process by understanding the stakeholder needs and soliciting quick feedback in a fast-paced environment
• Ability to articulate and justify design decisions to people without a design background
• Ability to efficiently manage assigned tasks amidst changing priorities
• Online portfolio that demonstrates your problem-solving abilities which could include mobile and web applications, infographics, print pieces and presentations
• Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence

Responsibilities

• Apply communications standards that are aligned with the change strategies with sponsor and stakeholder managers, as well as promote end-users embedding and adopting new systems and processes
• Advise partners (e.g., product and project managers, business stakeholders) about communication methodology and practices to embed technology adoption and knowledge activities into implementation plans
• Partner with the Operations & Technology leadership, Project Management Office (PMO), and key stakeholders to define and reinforce communication success metrics to drive consistency across IT
• Empower communications community and increase success with the change management network by applying and reinforcing standard communication practices with local change agents and influence groups to embed alternative communication methods (e.g., non-email)
• Use written and verbal communications skills via a mixed media approach to increase audience awareness
• Engage in active listening & translation of complex technical topics into simplified messages for a variety of audiences
• Establish and maintain strong relationships, as well as influence others to move toward a shared vision or goal together

Preferred Qualifications

• Ability to actively listen to understand what is being said (or not), clarify understanding and respond effectively to deliver reliability, availability, productivity, growth, and security of O&T initiatives
• Ability to use emotional intelligence to effectively share big ideas with multiple stakeholders in a strategic manner to support Long Range Plans (LRPs)
• Ability to seek to understand what matters most, such as success metrics and associated financials
• Ability to be a role model an inclusive team first environment, proactively pursues stretch opportunities and new responsibilities to support technology initiatives
• Ability to lead a workstream and executes deliverables confidently through ambiguity and conversations to align goals
• Aptitude for learning how initiatives integrate with business rhythms to ensure technology is an enabler
• Strong training development and facilitation experience with a change management certification or designation
• Ability to be flexible, adaptable, and work in ambiguous situations and with little direction
• Possess a forward-looking, holistic approach and a resilient and tenacious mindset with a propensity to persevere
• Ability to stay organized with a natural inclination for planning strategy and tactics
• Skills in problem-solving and root cause identification
• Acute business awareness and understanding of organizational issues and challenges

Benefits

• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks
• Salary range: $95,000 - $125,000 (bonus eligible)