Axonius is hiring a
Technical Account Manager

Summary

Join our team as a Senior Technical Account Manager and be the main point of contact for customers, helping them grow their use of the product and ensuring they are satisfied and happy Axonius customers.

Requirements

• At least 4 years industry experience in a customer facing role within software and/or technology
• Strong understanding of how Internet protocols work (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS etc.)
• Basic understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.)
• Knowledge of networking topology, network configuration and components (firewalls, routers, etc.), endpoint security technologies (AV, EDR, malware detection etc.), cloud security principles, and vulnerability management
• Strong verbal and written communication skills
• Capable of presenting technical information to technical and non-technical audiences
• Self driven problem solver who thrives in a fast paced environment
• Provide a customer focused approach and a strong sense of ownership over customer results
• Basic understanding of Python
• Demonstrate critical thinking skills

Responsibilities

• Train customers on how to use the product
• Confidently demonstrate all new features as they are added
• Build customer relationships and ensure the relationships remain a positive experience
• Proactively engage with customers to find additional use cases for their environment
• Conduct regular meetings and QBRs with both the technical and executive customer teams
• Work with customers and the product team on feature requests and ensure their expectations are met in a timely manner
• Triage escalations of tickets from the customer support team and engage the appropriate resources to expedite a resolution for the customer

Benefits

• Competitive salary
• Stock options
• Attractive benefits
• Annual bonus