Vasion is hiring a
Technical Account Manager

Summary

The job is for a Technical Account Manager (TAM) - Federal at Vasion. The role involves actively driving customer success, managing technology implementation, and providing technical expertise to customers and partners. The candidate should have 7+ years of experience supporting FED/SLED customers, related Microsoft IT desktop support experience, network/LAN/system administration experience, providing technical customer service, and development experience in one or more of the specified technologies. The position offers a flexible work environment, competitive pay, traditional benefits, training/advancement opportunities, 401k with company-match, mental health wellness support, financial wellness education, company-contributed HSA, and headquarter perks.

Requirements

• 7+ years of experience supporting FED/SLED customers
• 7+ years of related Microsoft IT desktop support experience
• 7+ years Network/LAN/System administration experience
• 7+ years Providing Technical Customer Service

Responsibilities

• Prompt, concise, and friendly communications providing high quality service and leadership to align with customer goals and requests
• Teamwork and collaboration with Professional Services, Systems Integration, Sales, Engineering, Support, Product Management, and Customer Success to effectively coordinate project execution and completion hand-off
• Ensure excellent customer experience with Premier Support and Master Facilitator, quickly and effectively overcoming any technical barriers encountered along the way
• Helping customers attain value from the products or services they’ve purchased, ideally assisting them in gaining more value than they anticipated
• Monitoring common technical support questions and creating scripts for handling those support requests at scale
• Give technical product expertise and recommendations to customers and partners while developing the role as a trusted technical advisor

Preferred Qualifications

• US Federal/Security Clearance preferred
• 2-3 years development experience in one or more of development methodologies and technologies in one or more than of the following: JavaScript, typescript, vue, go, .net framework, python

Benefits

• Flexible work environment
• Discretionary Vacation bonus
• Flexible paid time off
• Paid parental leave
• Competitive pay
• A full suite of traditional benefits
• Training/Advancement opportunities
• 401k with company-match
• Mental Health Wellness Support
• Financial wellness education
• Company-contributed HSA
• Headquarter perks include gym, pickleball, snacks & drinks, arcade, theater room, monthly All Hands lunch, etc
• Lehi, Utah office perks include gym access, snacks & drinks, monthly All Hands lunch