Vasion is hiring a
Technical Account Manager, Remote - United States

Summary

The job description is for a Technical Account Manager (TAM) - Enterprise at Vasion, a company that offers an affordable SaaS solution for digital transformation. The TAM will be the primary technical resource for enterprise customers and will actively drive customer success by managing technology implementation of the software.

Requirements

• Highly organized with ability to manage multiple projects
• Proven experience interfacing with professional level management
• Ability to work in a team-based environment on large scale deals
• Demonstrated ability to work independently to develop client relationships
• Does not let important details slip through the cracks or derail a project
• Make recommendations and provide guidance to produce high quality documentation
• Excellent written and verbal skills
• 5+ years of experience supporting Enterprise customers
• 5+ years of related Microsoft IT desktop support experience
• 5+ years Network/LAN/System administration experience
• 5+ years Providing Technical Customer Service
• Someone who understands logic and coding who is a self-starter that can figure things out
• Familiarity, awareness, and strong solid understanding of Infrastructure Knowledge in Azure and/or AWS
• Database knowledge and experience in MySQL and Microsoft sql
• Working knowledge of VDI (Citrix, VMware, ESXi, Hyper-V, IGEL & Google Cloud Platform)

Responsibilities

• Prompt, concise, and friendly communications providing high quality service and leadership to align with customer goals and requests
• Teamwork and collaboration with Professional Services, Systems Integration, Sales, Engineering, Support, Product Management, and Customer Success to effectively coordinate project execution and completion hand-off
• Ensure excellent customer experience with Premier Support and Master Facilitator, quickly and effectively overcoming any technical barriers encountered along the way
• Helping customers attain value from the products or services they’ve purchased, ideally assisting them in gaining more value than they anticipated
• Monitoring common technical support questions and creating scripts for handling those support requests at scale
• Give technical product expertise and recommendations to customers and partners while developing the role as a trusted technical advisor

Preferred Qualifications

An enthusiastic person who loves working in an entrepreneurial environment with smart, talented, and passionate individuals who just happen to make and sell amazing software

Benefits

• Flexible work environment
• Discretionary Vacation bonus
• Flexible paid time off
• Paid parental leave
• Competitive pay
• A full suite of traditional benefits
• Training/Advancement opportunities
• 401k with company-match
• Mental Health Wellness Support
• Financial wellness education
• Company-contributed HSA
• Headquarter perks include gym, pickleball, snacks & drinks, arcade, theater room, monthly All Hands lunch, etc
• Lehi, Utah office perks include gym access, snacks & drinks, monthly All Hands lunch