SupportNinja is hiring a
Technical Customer Service Representative in Worldwide

Summary

The Customer Service Representative II is responsible for handling complex customer inquiries, resolving issues, and meeting performance targets. They must have technical support experience, IT Helpdesk experience, a high school diploma or equivalent, be 18 years or older, have one year of previous customer service experience, strong communication skills, proficiency in using computers and software applications, and a medical background is preferred.

Requirements

• Technical support experience (computer troubleshooting)
• IT Helpdesk experience required
• Medical Background preferred
• HIPAA
• Must have high school diploma or equivalent
• Must be 18 years or older
• 1 year of previous customer service experience, preferably in a call center environment
• Strong communication skills, both verbal and written
• Proficient in using computers and various software applications

Responsibilities

• Responds promptly and professionally to complex customer inquiries via phone, email, or chat
• Provides in-depth information about products and services to customers
• Resolves complex customer issues in a timely and efficient manner
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

Benefits

• Competitive compensation
• Medical, dental and vision insurance
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program