Technical Implementation Specialist

Summary

Join ClassDojo as a Technical Implementation Specialist and play a crucial role in supporting the technical aspects of district-wide ClassDojo rollouts, particularly during the busy back-to-school season. You will ensure accurate data integrations, troubleshoot complex issues, and collaborate with district IT teams, internal stakeholders, and other departments. This role demands a high degree of technical expertise in SIS integrations and data quality, along with strong communication and problem-solving skills. You will manage multiple projects concurrently, maintain detailed documentation, and contribute to process improvement initiatives. The position involves working closely with district partners, onboarding managers, and other team members to ensure successful ClassDojo implementations. This is a 40-hour per week contract position with an hourly rate range in the United States estimated between $40/hr and $60/hr.

Requirements

• At least 1 year of experience working in K-12 SIS integrations (API, Plug-ins, SFTP, etc.)
• Proven experience in data cleaning and quality checking
• Proven ability to independently manage a high volume of projects on tight deadlines with a high level of organization and accuracy
• Strong written and verbal communication skills
• Experience working on cross functional projects with multiple internal stakeholders
• High empathy and emotional intelligence working with busy district IT team members and leaders
• Experience in edtech or working on products for kids or educators
• Ability to learn new technology and products quickly
• Familiarity with using organization tools such as: Asana, Smartsheet, Salesforce, Google Sheets/Excel, Notion

Responsibilities

• Work with district IT teams from start to finish to ensure that from initial set-up to rollout, teachers and school leaders can seamlessly set up their school in ClassDojo
• Review data from districts and ensure it matches the needs and formatting of end customers
• Work with district IT stakeholders to investigate and correct any issues in the data received
• Deeply understand the relationship between technical implementation and product and user implications
• Collaborate closely with the district account team, district IT, engineering, and product management, proactively sharing project status, elevating risks, and proposing solutions
• Maintain excellent documentation and update project status for internal team members across multiple implementation projects and timelines
• Work with the broader success and implementation team to proactively build and iterate on efficient systems and processes
• Help build, maintain, and execute a strong quality assurance processes

Preferred Qualifications

Experience working with EdLink, ClassLink, or Clever

Benefits

• This is a 40 hr/week contract position
• The hourly rate range in the United States is estimated between $40/hr and $60/hr
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