Technical Implementation Specialist

Summary

Join Nextech, a leader in specialty healthcare technology solutions, as a Technical Implementation Specialist! You will conduct implementations using our standard methodology, provide advanced technical support, and train clients and staff. This role requires strong technical skills, problem-solving abilities, and excellent communication. Nextech offers competitive pay, a generous bonus structure, comprehensive benefits, and a commitment to employee well-being. We are an equal opportunity employer and encourage all to apply. If you have 2+ years of experience supporting high-performance applications and a passion for healthcare technology, we want to hear from you!

Requirements

• 2 years of experience supporting high performance applications with a detailed understanding of technical aspects of the software
• Knowledge of HL7 standards
• Flexibility to work different shifts including on call weekend shifts
• Advanced technical skills, including basic computer/technology skills and proficient to excellent Microsoft© Office Suite (Access, Excel, Outlook, PowerPoint, Visio, and Word) experience
• Basic knowledge of SQL queries and able to write basic queries
• Proven/demonstrated ability to work independently as well as in a team environment, handle multiple demands and changing priorities and exhibit results with a high level of accuracy
• Excellent project management, analytical and problem-solving skills
• Excellent interpersonal skills
• Excellent written and verbal communication

Responsibilities

• Conduct client training, including the instruction of both clinical and non-clinical staff on the appropriate use of software applications
• Complete a variety of administrative tasks to keep customer, Project Manager, and Department Manager up to date on assigned implementation projects
• Maintain and grow a strong proficiency in all technical facets of Nextech software Solutions
• Answer incoming calls related to projects and tasks
• Reply to Technical Services requests in a timely fashion
• Maintain ongoing contact with assigned clients to ensure customer satisfaction
• Maintain detailed notes and document interface configurations for each project in Salesforce
• Create and maintain documentation and training to help drive success for the broader team and our customers
• Evaluate client hardware to ensure it meets Nextech requirements; make recommendations as necessary
• Carry out other duties as assigned based on business need

Preferred Qualifications

• Bachelor’s degree in related field
• Experience with Data Analytics Platform(s)
• Knowledge of or applicable experience in one of Nextech’s main medical specialties
• Intermediate to expert knowledge of SQL queries and able to write advanced queries
• Experience with System Performance Monitoring/Troubleshooting
• Knowledge of API Interfaces
• Experience with Web Services (Soap) and Rest connections

Benefits

• Employee Assistance Program with free counseling sessions available
• Flexible Time Off: take time off when you need it without worrying about available hours
• 10 paid holidays
• Generous annual bonus opportunity
• Insurance: Choice of Medical, Dental, and Vision plans
• Wellness Program including discounts on medical premiums
• Health Savings Account
• Flexible Spending Account
• Volunteer Time Off
• 100% Company-Paid Parental leave
• 401(k) with Employer Match
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• Company-Sponsored 529 College Savings Plan
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options
• Remote within the United States